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-70%
Support Calls
self-serve tracking
96%
On-Time Delivery
↑ from 74%
25%
Fuel Savings
route optimization
350+
Daily Deliveries
↑ from 200
The Problem
Swift Logistics had 200+ daily deliveries with no real-time visibility. Customer calls to 'where is my package?' consumed 40% of support team time. Manual dispatch was causing missed deliveries.
Our Solution
Developed a full logistics platform with GPS fleet tracking, automated dispatch engine, customer tracking portal, route optimization, and proof-of-delivery mobile app.
The Results
Customer support calls dropped by 70%, on-time delivery improved to 96%, and fuel costs reduced by 25% through route optimization.
Gallery
“The tracking platform completely transformed our customer experience. We went from 50 daily complaint calls to almost zero. Our drivers love the optimized routes too.”
Bikram Rana
CEO, Swift Logistics Nepal
Project Details
Timeline
14 weeks
Category
Logistics Tech
Tech Stack
Next.jsGoPostgreSQLRedisMapboxReact NativeKafkaAWS
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